Originally Posted by Ausriver

Completed my stay at this hotel, and it was so far my worse hotel experience.

1. As previously mentioned, reservation at the hotel over charged me and refused to refund, took over 15 days and maybe 2 dozens of emails with the threaten to get my bank involved, they finally agreed to refund.
2. Refund came short, 3% less than the amount they charged. Sent emails and they don't bother to reply any more.
3. We were given the two worst rooms at the whole hotel. Maybe the reservation team put in a note: guests refused to leave over charged amount as hotel credit, make them suffer. Room 2124 and 2126. 2126 is maybe 5 meters away from the lobby bar, which have live band every night til late. There is no way you can sleep before 11pm on a normal day, and the live band stayed late until maybe 2-3am on new years eve, we had a mid day flight 12:10 dep on 1st Jan and planned to have breakfast at 7am, oh yes, there is no way you can sleep until the band people finishes off.
4. Hotel had rooms for sale, however refused to change our rooms for any of the nights we stayed.
5. a lot of misses for room service, rubbish bin not emptied, waters not provided, room not serviced until 8pm, etc
6. The hotel has an empty fridge, nothing in the mini bar. oh yeah, very good for your as Fiji is hot. Anything you want to order, like one can of coke, came with a $10 delivery charge and 30-40 minute wait. My suggestion would be: make sure you stop by at a supermarket and get as many drinks and snack you can before coming to the hotel.
7. Room charge were not credited to my account, only the spending at the hotel were shown on the invoice and credited to my account. Maybe because they charged us too early and already forgotten that we actually paid for the rooms... Yes, now I have over 30K points that I need to trace them for, sent an email to them, 3 days yet no reply.
8. Breakfast at Goji is not fresh, I am fan of congee, and I am sure most western people wouldn't eat it at buffet breakfast. They had congee on the first day at the breakfast, I had two bowls and it was good. They didn't had it on the second day, and I missed it. They had it again on the third day, and the congee was already off. it is very easy to cook and it cannot go bad even if you left it over night in summer. We had to report it, one of the staff came to us and said they will replace the congee. One hour later, i tried again, it is still the bad one there. It is a big bowl of congee soup and not many people had it, however, it is not acceptable that a hotel restaurant keep something for few days while it was supposed to be served fresh.

I really wish I could have taken hockeyinsider's advise, cancelled my stay and went somewhere else. Lesson learned, never book a none refundable rate with any hotel. Already sent an email to Marriott and see when at least the room charge can be properly credited.