Originally Posted by
BA6948
it says BA was ranked 15th out of 19 for shorthaul behind easyJet and Flybe. Ryanair is last. This article is behind a pay wall but it seems passengers surveyed by « Which? » complained about the food and seating in BA shorthaul. Does anyone have access to the full article?
The Times article is fairly short, the BA section reads:
Originally Posted by The Times
BA, the biggest airline operating out of Heathrow, has actually improved in this year’s rankings. It jumped three places in the short-haul table, although its overall satisfaction score — 52 per cent — was unchanged year on year. The airline earned two stars out of five for catering, comfort and value.
A much more detailed version can be found here:
https://www.independent.co.uk/travel...-a8712021.html
This is an annual survey by Which? and suffers (in my view) by the fact that though 7,901 people participate, it would appear they only fly once or twice a year. Moreover given that Aurigny wins this survey year after year, I am not convinced it's not open to manipulation. Aurigny's "hubs" are Alderney and Guernsey, and it has 9 small aircraft in all. In third place, to give a comparison, Jet2 has 85 aircraft, mainly 737s and 757s. Both Aurigny and Jet2 are BoB incidentally.