While a company owned by Chubb is Chase's Underwriter this year, they could hire AGA or Asurion to administer the coverage. Credit cards are awash in outsourced benefits.
Mia,
Thanks for this thread it confirms how bureaucratic and confusing working with Chase on Benefits is on claims on Purchase Protection.
In fact Chase repeatedly refused to advise me who the 3rd party insurer was for benefits until I read it in Chase Benefits Guide.
Chase Purchase Protection is next to worthless unless theft. Theft requires police report, insurance company denial, copy of purchase receipt, and the cash value of item(possibly replacement value).
If damaged or lost it is written so vague Chase does Not have to pay out. Of course you must have to have police report, denial document from personal insurance, and copy of receipt of purchase. Then maybe replacement or just cash value.
These banks sure do a 'CON' job in making it sound great protection but in reality Chase Purchase Protection is difficult to get compensation versus Amex.
Chase in Benefits Guide states its at Benefit Administration discretion even if you meet the qualifying criteria. Chase rep claimed that sunglasses dropped in water while boating and dropped in water would qualify since known location was known and cannot be retrieved. I'm skeptical after reading all of the posts on this thread.
SO sad --------- anything Chubb is involved in I would NOT expect coverage payout based on my Citi Bank Car Rental experience with those clowns.