When I arrived NRT for a QF Flight to MEL that had already been closed for 30 minutes (long story) a very helpful JL Agent summoned 4 additional Agents to assist her in getting me on the flight. One went running to fetch blank QF boarding pass stock for her printer, another called the gate, a third assisted with my luggage and a fourth hand delivered my baggage to the aircraft. The first then assisted me through staff/pilot security ahead of the queue and escorted me to the gate where they were waiting for me. Of course customer service seems to have a different definition in Asia.

James