Originally Posted by maracle

This is partially related, but some have told me that eclaimsline.com and cardbenefitservices.com are the same organization, with cardbenefitservices.com being a newer site for certain claim types. I'm thinking they're actually two separate administrators. eclaimsline says copyright "AGA Service Company" and claimbenefitservices.com says "Asurion, LLC".

With a bit of googling I'm thinking these are separate administrators. I've had fairly good results with eclaimsline -- they're not very fast, but anytime they want more info I get a detailed letter explaining what they want. And they've fairly processed each of my claims. Card Benefit Services has sent letters to me and they never say anything other than "please call us to clarify your claim." The person on the phone is obviously just a call center rep trying to ask questions based on case notes. This has led to problems with one of my claims since they gathered the wrong info. Then, the website says my claim is Open and being adjudicated, but if I call them it has actually been denied twice. They have sent nothing to me. They also promised to have a claims examiner call me, which didn't happen. Next time I was on the phone I was told there's no way to get anyone to call you. Just overall they seem like what I expect from an insurance company you're not paying directly: Opaque processes, very poor communication, unhelpful phone reps.

Just curious if anyone has had similar thoughts.