Nearly 400k worth of points were wiped out of our account last night with no activity log. I called to inquire and they opened a fraud case because no agents (talked to two) could see why the points were gone.

Tonight in the activity section it showed that Marriott deducted 120k for a 2-night stay AND 250k for points upgrade for a reservation that I booked in September at an all-suite hotel. I had the points at the time of booking and was aware of the extra points upgrade, but it was not for extra 125k worth of points per night. I don’t know why the points weren’t deducted then and now the rates have seen to gone up and Marriott is making me pay for it.

Another Marriot fail that is going to cost me hours on the phone to resolve, if at all.