Originally Posted by
Caronahill
Having had a fairly dismissive reply already what would you do?
What are you looking for from BA?
I find when filling out BA forms, if you state what you want (x,xxx Avios, full/partial refund, formal apology from Alex Cruz dressed as a pirate) then you have a far easier time getting a simple yes, no or other / partial offer; than if you just write to indicate poor performance and leave it at that.