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Old Jul 30, 2004 | 10:41 am
  #15  
Counsellor
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Join Date: May 1998
Location: Naples FL, Munich DE
Programs: UA MM, AA 2MM, Marriott LT Titanium, Hilton Gold
Posts: 6,813
Originally Posted by RJB
Here's another interesting story from a different angle.

<snip>

The next day, he checked out and paid for his incidentals on his Centurion card. The receptionist (who was the same woman from the previous night) said: "I'm sorry about last night, Sir. If I'd known you had a Centurion card I would have moved you." (ie, if I'd known how rich you were, I would have moved you.)

<snip>
Actually, that should read, "i.e., if I'd known how rich you were, I wouldn't have lied to you."

In a service industry, that sort of thing cannot be tolerated. I'd have brought it up directly to management, and if they wouldn't act, to the chain (if any). In any event, I doubt I'd have ever darkened their door again if the situation wasn't rectified.
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