No, it's a lose for all of us, I hate to say it, as it seems the party is over!

Bob Fabiano no longer the GM since the end of the year and he is back to the US. Rumors has it that he is retired and someone from the Marriott Singapore is taking the helm. Other guest-oriented managers have also left such as Khun Noun (Rooms Director) and Khun Jeab (M-Club Lounge Manager). So we have remaining staff which primarily focused on increased revenues, filling up rooms with Chinese & Indian tour operated guests (zero sum tourism), and to hell with Marriott loyalty program (my opinion based on observations). Manager like Khun Ann (was the Hilton Sukhumvit lounge manager) who thinks it's funny that Marriott elites should ask for comped suite upgrades and that the departing managers were just giving stuff for free regardless of what the Marriott loyalty written program says!

So the last bastion of loyalty guest focused property is changing ... time has come for Klapsons or AirBnB?