Originally Posted by
helvetic
Are the phone lines down? I can't reach an ambassador and have a time-sensitive issue. Calling mine and zero on voicemail leads to the usual annoying data breach message and recorded call warning followed by an operator error saying "the call cannot be completed in the country you have dialed. " Wonder if there's an issue with one of the Chinese or Indian call centers.
[MENTION=68832]hockeyinsider[/MENTION] would love to see if your general desk number brings me any luck. Mind sharing by PM?
Originally Posted by
escape4
I am frequently getting this issue, but not always. So I am not sure what is causing this because it's not regular or predictable.
I've called the ambassador desk using the North American 1-800 number from Canada, the United States, France, Sweden and the United Kingdom with no problems. When traveling abroad, I have wifi-enabled calling setup on my mobile phone. It works very well. I've even secretly used it aboard Delta before when I needed to speak with the diamond desk.
With that said, a couple of times calling it late at night (East Coast time), the ambassador line has failed to connect me to an open ambassador desk. I'll hear a North American ring then get transferred to what sounds like a European ring before it disconnects or gives me sort sort of error. I mentioned it to my ambassador and she said she opened a ticket on it. It sounds like some sort of transfer error, but I know nothing about telecommunications.