Originally Posted by rct12345

Just spent 5 nights in Hilton Waikoloa - Palace tower. We found the resort to be just mediocre. While booking it, we thought it would be more upscale and polished but instead found the property to be slightly dated, rooms (palace tower) to be holiday inn level, continental breakfast was near exactly same for 5 days (didn't see any effort to change up things in the 5 days we were there) and the customer service was just about OK.

As a diamond member, we got access to Kohala spa which was nice. Nothing fancy but we loved the spa facilities. Only complaint is that men and women sections are completely split so you can't enjoy the spa with your partner. So in our case this meant being solo.

The self parking rates were increased to $30/day on Jan 1. We checked out on Jan 1 and our receipt shows the older $27/day. Valet parking remains at $37+tip/day.

Trams were infrequent and the boat was completely unreliable. We walked most of the time.

Overall I would rate our stay at 7/10.