Staying here now.
Came here from Conrad Osaka. Both properties have some pros and cons and Conrad Osaka is on my mind for comparison purposes.
Overall, the Conrad Tokyo is a good property, but far from ultra high-end luxury and misses the mark in lots of ways. I have stayed 2 or 3 times before, years ago, and I think the hotel has gone downhill since then.
Some quick observations:
Check-in at lobby. Surprisingly, staff had an attitude. No personalization, customization or demonstration of genuine care or concern for guest. No introduction to property or discussion of any amenities or on-property outlets, except was given a letter which outlined Diamond benefits. No mention of choice of breakfast in restaurant vs lounge. I had to ask and front desk if breakfast was available in the restaurant; agent confirmed it was. As Diamond, I was “upgraded” from standard room to “executive" room. I don’t consider this to be an upgrade as the rooms are the same, the only difference is the “executive” room gets lounge access (which diamond members get anyway). I asked if a suite upgrade was available. Agent said no suites available. I pushed a little and then agent said, “Oh, we have suites, but not complimentary for upgrade. You can pay for a suite.” I declined. I get the property has discretion and I'm not necessarily entitled to a suite, but don't tell me they are no suites available if there are!
The hotel is definitely showing its age and isn’t as new or modern as other properties (e.g., Conrad Osaka). Noticed several defects/blemishes in the room. Technology in-room not as modern. No outlets near bed (had to unplug a lamp!).
Lounge is way too small for the crowds. Upon arrival in the evening, there was a line of guests waiting to be seated. Staff was courteous -- taking names and offering to call guests when tables opened. Food offerings were nothing special and quantity was sufficiently lacking. Staff worked hard and quick, but they simply could not meet demands of lounge. Dishes remained empty and some never refilled at all. Good alcohol selection.
Breakfast in restaurant was pretty bad. Decent food offerings, but insanely crowded. Long wait to be seated. It was tacky. Long wait for food at buffet stations and even for a la carte options from kitchen (e.g., took 40 minutes to get simple eggs, which were then served incorrectly and had to be re-made which took another 19 minutes). Servers were friendly, managers seemed snotty. (A marked contrast from JD, the F&B manager at Conrad Osaka who could not have been nicer or more helpful).
While past stays have been good, based on this stay, I don't think I would return at a cost of 95k points (or $400+ USD) per night.