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Old Jan 2, 2019, 6:21 pm
  #486  
akr1970akr
 
Join Date: Jul 2014
Location: Western US
Programs: Costco Executive Member, Amazon Optimus Prime
Posts: 1,251
Originally Posted by Stgermainparis
I’m sitting here on hold for 20 minutes waiting for a rep. If I’m paying $450 in AF for the Prestige, the hold time should be much shorter. This is ridiculous.

Update: Got a rep finally. No retention offers. He did seem to check though.
The phone delay can happen because the account/phone is not known as a Prestige line. When I call from my work (trunk) line, I have a long time to get a rep. When my SO calls from her traditional cell line, she gets connected right away. So next time you get through to either a Prestige or CG rep, ask them what phone numbers are associated with the account, and how to edit those. It's crazy.

USB and CNB both have much better phone service for their flagships.
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