Originally Posted by
RWPrincess
This program is already one of the worst in the industry but between this and the declining customer service, this seriously might be what keeps me from renewing again in 2020. I'll be watching Delta closely in the next year.
I've moved away from my previous loyalty level and haven't really noticed. I'm non-Mosaic and won't be trying to get it again. I'm just stacking miles for my upcoming honeymoon via AA/JAL. Probably going to get on the Delta train too. Had some very nice TATL flights with them recently.