Originally Posted by
Goldorak
Thanks for the review. It seems to be a very decent hotel. And the lounge seems top.
Just a remark about your drink voucher issue : Accor should really do something about it. The number of “incidents” with drink vouchers becomes really ridiculous (this is reported in so many reviews here).
And for your other issue at checkout with your pre-payment with some points, now I recommend you to check your points balance, because on my experience, they always post wrong in this situation.
Thank you for your comments, Goldorak!
If I receive a TrustYou survey from the hotel, I will give them the necessary feedback about the room and the drink voucher issue. If they don't, I'll send the Guest Relations Manager an email. That all said, the welcome drink policy at this hotel is one of the more generous ones (cocktails!) compared to other properties in Shanghai that only permit soft drink, juice and maybe beer.
I have just checked my account and I points have already been posted. Assuming that the points posted should be the total of my account after the discount using points (CNY 678), minus taxes (16.6%), then the points that I have received appear to be correct (184 points for CNY 565), according to the Accor website's points calculator.
I do have three more stays next month that I have used points for, so I will definitely keep a close eye on it, thank you for the suggestion.