FlyerTalk Forums - View Single Post - Passport/Visa not valid message for tomorrow’s flight - help
Old Jan 1, 2019 | 6:21 am
  #8  
dougzz
All eyes on you!
10 Years on Site
 
Join Date: Nov 2015
Location: London
Programs: BA GGL; EuroBonus Diamond
Posts: 2,048
Originally Posted by SpeedbirdLHR
The system does deal with passport changes. If your passport changes after it was first entered into the booking, then you need to change the booking itself and not just your profile. If you had amended the passport details when you did online check-in, then this would have been sorted. The details in your profile will reflect in any new bookings you create but won't update existing bookings. Reason being is that you dealing with 2 different systems, the initial entry of the frequent flyer details tells the booking system to pull any relevant information for that booking.
And in fairness to BA I'm sure we'd see complaints from those with more than one passport saying why did my booking update when I only changed my profile.
dougzz is offline