Originally Posted by
travelhappypair
Well we are now sat in the lounge at EDI. When we went to the desk the check in agent asked for our visas for KL - I explained that as UK passport holders we don’t need them. She then said our passports weren’t valid so I pointed out they were newly issued in October she said the computer said they were due to expire in May. She then said we should have updated the details which I had done on our BA profiles but apparently these hadn’t transferred across to their system so I asked her to enter the passport details she had in her hand and that seemed to work. Surely BA have a system that can deal with people renewing their passports?
The system does deal with passport changes. If your passport changes after it was first entered into the booking, then you need to change the booking itself and not just your profile. If you had amended the passport details when you did online check-in, then this would have been sorted. The details in your profile will reflect in any new bookings you create but won't update existing bookings. Reason being is that you dealing with 2 different systems, the initial entry of the frequent flyer details tells the booking system to pull any relevant information for that booking.