Originally Posted by
mmxbreaks
The ticket was AMS-LHR-SIN-BKK / BKK-HKG-LHR-AMS.
As the first flight in the sequence was cancelled, getting to SIN was no longer a possibility as it would have resulted in also then missing the SIN-BKK flight as a knock-on. Plus we'd have no accommodation for the former. Ultimately was no option.
There was F tickets available from AMS-BKK on Emirates via DXB, Lufthansa via FRA and Thai Airways. However none was offered as bookable. I have screengrabs of what was still showing as available and, therefore, BA's resistance to buying a suitable F ticket.
As the itinerary wasn't hugely pricey compared to what it could have been I'm not expecting a large sum in return. Frankly, it's more the principle and the awful cut-and-paste reply received from BA. It's unacceptable to me.
Thanks all for input and happy 2019... It's a pain I'll need to waste time pursuing this, but pursue I shall!
Assuming that SIN-BKK is on the same ticket/PNR, there would have been an obligation to rebook you (for free) into BKK as your destination.
However, I'm confused in that if your original schedule had 26 hours in SIN, that would be a stopover rather than a connection and you would have been within your rights to insist on being rebooked into SIN, although whether that would have then given you a right to extend the SIN stopover so that you had 26+ hours before flying on to BKK is unclear to me. OTOH If SIN was just a connecting point (under 24 hours on international itineraries is the standard rule), then BA could have rebooked you on whatever routing to BKK and you did not have a right to demand transit via SIN.