Originally Posted by
NWIFlyer
Having been through this, perhaps I might offer some perspective on BA’s likely position:
- They may well try to claim the OP voluntarily took the downgrade. This has no basis in law, but having an IrOps note on the PNR helps enormously (I made sure it was entered on mine).
The ticket was AMS-LHR-SIN-BKK / BKK-HKG-LHR-AMS.
As the first flight in the sequence was cancelled, getting to SIN was no longer a possibility as it would have resulted in also then missing the SIN-BKK flight as a knock-on. Plus we'd have no accommodation for the former. Ultimately was no option.
There was F tickets available from AMS-BKK on Emirates via DXB, Lufthansa via FRA and Thai Airways. However none was offered as bookable. I have screengrabs of what was still showing as available and, therefore, BA's resistance to buying a suitable F ticket.
As the itinerary wasn't hugely pricey compared to what it could have been I'm not expecting a large sum in return. Frankly, it's more the principle and the awful cut-and-paste reply received from BA. It's unacceptable to me.
Thanks all for input and happy 2019... It's a pain I'll need to waste time pursuing this, but pursue I shall!