I agree with him about the timely announcements, they did a good job of keeping people informed of what they had to do, in Calgary at least. But "well staffed"? When 223 was cancelled, I re-booked myself on a WestJet flight and on my walk down to the D gates, I walked past a HUGE line-up of people waiting to check-in for US-bound flights. I overheard someone at the back of the line saying they were told it was a 2 hour wait to check in, and there were aonly 3 or 4 agents at the counter. Not exactly what I'd call well-staffed in light of the long line-up.

However, I was pretty impressed with my first experience using the Concierge. She went looking for me in the lounge to tell me she had protected me on the next Zip flight, and when I told her I'd already re-booked on WestJet, she offered to process the refund on my ticket. She even called me back tonight to confirm that the refund had been processed and would I like a confirmation faxed to me? One can sure get used to this SuperElite stuff pretty quick!