Originally Posted by
chris63
Yes, I heard that I’m fortunate with mine.
As you & another HON is posting here your experience is it’s getting worse, really think it might help if you ensure Carsten Spohr knows that, His specific commitment was maintaining & improving the HON experience.
In my case he always delivered when approached.
We’re getting a bit OT here (not sure if worth splitting off?), but I also find it odd that as an LH HON I get more proactive ‘surprise and delight’ communication, gifts, on-board surprises etc from LX Core Customer Care than I do from LH..! I barely hear from LH at all unless they’re sending out more diaries..?