Originally Posted by hockeyinsider

Until folks bombard Marriott's executives with email over the holidays, when they don't want to be looking at their phones and corporate email is at a minimum, Marriott won't stop looking the other way. Look at what Flyer Talk did with Delta a year ago or so ago when the airline tried eliminating newspapers from Sky Club lounges. It was only Flyer Talk's emails to Delta executives that made the difference. (None of the blogs had a call-to-action.)

Arne Sorenson, CEO <[email protected]>
David Flueck, senior vice president of loyalty <[email protected]>
Justin Biermann, director of loyalty product strategy <[email protected]>
Guest Experience Supervisor Escalation <[email protected]>

Folks disgusted with their breakfast benefit should also let everyone know on Trip Advisor.