Air Canada News:
Employees pull out all the stops and do a “great job” dealing with the operation in difficult circumstances. Yesterday afternoon, the company experienced a computer problem that affected many areas of the operation. The source of the difficulty was traced back to a Bell router that carries messages between computers. For some reason the messages were caught in a loop rather than being delivered. The impact of this problem meant we were unable to create flight plans, many stations lost their Operations computer functions and check-in across the system was slowed down, and in some cases stopped. This created tremendous pressure on all branches. “Despite facing these huge challenges, everyone pulled together and focused on what was important – keeping the operation running smoothly,” said Rob Reid, Senior Vice President, Operations. “We are extremely proud of all our employees. The airports were well staffed, announcements were made in a timely manner and our customers were well taken care of. Thank you for all your efforts.” added Steve Smith, Senior Vice President, Customer Experience.