I would like to assure you that we are diligently lobbying to be admitted to the Rewards Program and as you can imagine, we are just as eager you to get this moving forward as this would give us the opportunity of enhancing our recognition of loyal The Ritz-Carlton and Marriott guests.
Sounds like total bs to me. Much like a front desk agent saying "sorry, we're booked full" instead of, "yes, we have suites available, we're just not going to give you one."