Originally Posted by
supatight80
His answer would either be:
a) because youre not staying at a high end/upper class/luxury property
b) youre not making an effort to build rapport with your ambassador
c) your spend is not high enough
a) I do believe the brand standard (and concomitant hotel standard) for personalized service can have significant impact whenever a customer or an Ambassador makes a special request
b) I’m not sure this quantifiable
c) I don’t think this matters as much now that all new Ambassador guests already are screened for spend and/or invited despite it