Originally Posted by
ursine1
Since it was a points booking, the no-show policy didn't apply. (It's interesting that the points didn't automatically show back up, even without the cancellation going through, as they should have.) I suspect that if it had been a cash booking your funds would have been forfeited. In the future you'll want to confirm the cancellation prior to scheduled departure.
That is interesting as I didn’t know that about points bookings.
Irregardless, it shouldn’t be the responsibility of the customer to make sure Southwests systems are bug free. This is something that needs to be addressed on their end.