FlyerTalk Forums - View Single Post - Transportation e- and paper Voucher / vouchers / "MCO" FAQ and master thread
Old Dec 30, 2018, 7:41 am
  #595  
Bonaventure
 
Join Date: Sep 2013
Programs: AC SE100K, AA EXP, SPG Plt, HH Dmnd
Posts: 1,507
An update on how ridiculous this process is:

Booked a flight with these paper vouchers over the phone after being hot-potato'd between EXP agents (none of whom wanted to deal with these).

Did not need to talk specifically to Business Extra Team, despite putting my BE# on res (or so I hope).

Agent charges the full price of the ticket to your credit card, you give agent voucher information over the phone and send the paper vouchers in, AND THEN a few days before your flight date AA will process the paper vouchers sent in as a credit to the payment method (as they said they do it in priority of upcoming flight dates, and Dec/Jan is a busy time).

That is, if you book months in advance you will have to wait months to know if your vouchers were even correctly accepted for a credit to your payment method.

Horrible, horrible process.
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