Originally Posted by
daumueller
well, given conversations with other HONs that have partly the same and partly a different PA, it seems that some are more helpful than others...
then again, I don’t think spohrever mentioned something about guaranteed availability of specific fares/f awards so it’s not like they don’t deliver on a perk but just that i would expect more...
Yes, I heard that I’m fortunate with mine.
As you & another HON is posting here your experience is it’s getting worse, really think it might help if you ensure Carsten Spohr knows that, His specific commitment was maintaining & improving the HON experience.
In my case he always delivered when approached.