I ended up writing a 3* review of my stay which never posted to IHG.com. Instead, I was contacted by their customer service in response to me contacting them (I didn't), thanking me for being a Spire Ambassador (only Plat AMB) and apologizing for my the issues that I described in the review which they said the hotel would address. Shortly after I received an email from IC Bali, the same front office manager that the automated emails are addressed from. He apologized and said he would add 15K points to my account for my troubles. A week later no points, no further communication so I replied back to customer service asking them what happened to my review and when it would be published. Also explained the situation with the points. They replied a couple of days later ignoring my review question and saying they would contact the hotel again regarding points. Couple of days later points posted.