Six months ago, I made a res at the ITC Grand Chola in Chennai and had my Ambassador apply three SNAs. Fast forward to two weeks ago, and I tried to check on the upgrade request and but kept receiving error messages. After checking with the Ambassador team, I was assured they were still pending.

When the request was denied at t-24 hours to check in, I reached out to the property on Twitter... and promptly got a call from the manager explaining that as of the merger, they no longer participated in the SNA program! Now I’m stuck with three SNAs that I haven’t been able to use for months and that will expire in a few days. Had I known, I never would have booked this hotel.

Anyone experience this before? Any suggestions on next steps? TIA.