I have several upcoming reservations at various chains and for whatever reason none of them give me the option of using suite night awards. I have enough available night to apply to any of these reservations so I am confused why it is not an option anywhere. In the past hotels where upgrades were not available (i.e., Aloft) would say something like "Suite Night Awards Can't Be Applied" but this doesn't even show that.

I tried calling once and the representative couldn't have been more useless. I've been trying to call back but Marriott's phone service is atrocious. I really miss the online chat feature.