FlyerTalk Forums - View Single Post - Why does it so often take 3-4 “no’s” before reservations agents says “yes”?
Thread: Why does it so often take 3-4 “no’s” before reservations agents says “yes”?
View Single Post
Old Dec 28, 2018 | 9:26 pm
  #1  
zrs70
FlyerTalk Evangelist
Conversation Starter
All eyes on you!
25 Years on Site
 
Join Date: Feb 2000
Location: Los Angeles
Programs: UA Plat 2MM. DL Plat, AS MVP
Posts: 12,906
Why does it so often take 3-4 “no’s” before reservations agents says “yes”?
Why is it that whenever I need to make a change, SQ so often seems to say “no, not available”?

I do do my research, I see that inventory is there (whether award or revenue), I know my flight isn’t a married segment. I’m looking at the correct fare bucket..,,

it it usually takes 4 calls until I get an agent that understands what I want to do, then they do it without any issue.

Whats up up with this?
zrs70 is offline  
Reply