Originally Posted by
ab2013
Anecdotal experience: Flew UA a month ago (2 stops / 3 legs) on a last minute but cheap award ticket to fly back home (DTW) for Turkey Day. Flights were not any more turbulent compared to DL but the UA experience sure lives up to its reputation for sucking (tight seats, delayed flights, bad service).
Flew 4 segments on UA TPA-IAH in the past month and all 4 were great experiences including friendly GA's. One flight was delayed due to TS's in FL but certainly can't fault UA for that.
Anecdotal of course.