Originally Posted by
mdbe
Yes I have been able to instruct them on what to do every time. Also of particular note is that normally outside of the US, if I bypass the pin more than 3 times, the card gets blocked. Here in the US it doesn't matter how many times they bypass it, which happens a lot especially with tip adjust establishments like restaurants or spas. What is also peculiar is that if pin is entered on a tip adjust, it still prints a receipt with a tip box but no signature. I wonder how they'd prove that it was the cardholder that entered the tip in cases of chargeback with no signature.
They probably realize that it's unrealistic to have the same block policy for the US considering that there's nothing mandating that PIN should or shouldn't be supported. (Though if we're going to stick with the taking cards away thing, maybe PIN support at restaurants should be prohibited.)
Speaking of that, though, it might be worth another visit in the card network rule documents to see exactly what chargeback would be filed in the tip adjust with PIN scenario.