Going off topic a tick here, but this is a known issue and even has it's own thread somewhere here. It is an absolute pain in the butt. It's not the hotels fault, really, but IHG's. The hotel posts the points for the stay as they are used to. They shouldn't have to keep track of who gets how many points per whatever unit of currency.

You point activity shows your qualifying spend in the local currency, and then shows their conversion to USD in parenthesis. So they can do that, but can't convert the points. When you look at your base point total, you can easily see points being credited per Euro (or Pound), not per Dollar.

A call into IHG can do one of 3 things, depending on the agent you get:

1) The agent looks at your account, has you send a copy from your account activity (screenshot or print page works), and then adds a point credit adjustment.

2) The agent goes off on some imaginary crusade, calls the hotel(s) in question, you sit on hold for possibly an hour or more total, and you may or may not get things set straight.

3) The agent cannot grasp the situation, and doesn't understand the problem at all. No points.


On 2 and 3 above, hang up and call again until you get a #1 type of agent.

I ran into #2 above yesterday, and was on the phone for almost 2 hours. 85% of that was on hold while they called each hotel and verified this and that charge, etc.

I wasn't disputing any charge, they were all correct. I simply tried to point out that the points were credited per Pound, not per dollar. The statements clearly showed that, but they went off on some made up holy crusade and blew the entire situation out of control as they couldn't grasp a simple concept.


Now, whether or not it is worth chasing is up to the individual situation.

For me I thought it was, as it was a point difference of close to 60k. After the first hour, I began to question my decision. Once I could finally get the agent back on the phone, I finally caved, thanked them for their time, and hung up. I'm going to call back later today or tomorrow and try for another agent.