Originally Posted by
Dad to Rei
This got me to check my recent stay at JW Mumbai Juhu. I checked out around 10PM for my flight.....I did get the nights credit for that night.
I had not noticed prior because i am far from status at Marriott (Hilton most of the time)
So looks like on early checkouts it may be random luck of the draw per the hotel?
I think it's more the luck of which night auditor you get. The system is pretty dumb and does simple date math, take the date of check out and subtract the date of check in provides the number of nights for the stay.. This works just fine for 95%? of the stays. Those that check in late (after midnight) or check out early (before midnight) will likely lose a night. However, if the night auditor is on the ball, they will adjust the date so you get full credit. The lazy ones won't touch a thing and they have to spend time trying to fix it after the fact, or it will be someone else's problem.
As we used to say at work: Never enough time to do it right, always enough time to do it twice.