FlyerTalk Forums - View Single Post - Upgrade bait and switch {refund processed}

Dec 28, 2018 | 5:03 am

#26

uxb

Join Date: Jan 2008

Location: JFK, BUR, YVR

Programs: AC, AS (PLT), BA, DL, HH (G), MR (TIT/LTP), UA (*S), UScAAre (1,94MM), WN

Posts: 5,332

Quote:

Originally Posted by ag2018

In 20 years flying United, I have never had it take over a week for miles to be redeposited. I have never had it take over a week for a copay to be refunded. I have never had a refund not process automatically.

As to "flawed IT", in this day and age of automation there is zero excuse for a refund or redeposit to be anything other than near instantanteous. There should be no manual intervention involved. And indeed on previous occasions that has been the case with United too.

Not sure making excuses for United is warranted here.

So it's now happened. Write/call in to fix it, or don't. There's no point in whining here because you won't get your miles or co-pay back through FT. After all, we call it United-dot-bomb for a reason.

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