Originally Posted by
joe_miami
This might have been a premature complaint, but there are enough other people saying they've had to call that it suggests United isn't that concerned with possibly keeping people's money (and/or miles) when it shouldn't. These sorts of billing errors can only be said to be random/unintentional if they benefit the consumer half the time, which never seems to be the case. (I've twice been overcharged when doing buy-ups this year.)
I tried to use an RPU this month which didn't end up clearing. After eight days, I gave up waiting for it to go back to my account automatically so called to ask that it be re-deposited. The very nice and helpful agent took care of it while we were on the phone. BTW, the agent said it should happen automatically within 72 hours.