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Thread: Upgrade bait and switch {refund processed}
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Old Dec 27, 2018 | 5:08 pm
  #16  
IAH-OIL-TRASH
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Originally Posted by ag2018
...They confirmed that this was done in error and that I should not have been charged miles or copay. They redeposited the miles and put in a request for the copay to be refunded...
When you request a Polaris upgrade and placed on a waitlist, you are charged up front (no error) the miles and co-pay. This is what United was holding the miles and money for. You were not charged in error for the PP seat - UA was holding the money/miles for the Polaris upgrade. No need to accuse United of something they didn't do. What they didn't do was return the miles and money as promptly as they should have when the Polaris upgrade didn't come through - they did not charge you in error for the PP seat.
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