Originally Posted by
GToutkast
Finally - whats your take on the first agent? Simply an unscrupulous agent trying to hustle a few bucks, or is this a larger UA thing? Is this something we should file a complaint with UA or even the DoT? As I stated above, manager didn't know why it was escalated to him, but also didn't seem to take any corrective action.
Likely just confused.
You can certainly follow up with UA and/or the DOT, although I’m not sure what resolution you’re looking for besides ‘this agent needs to be retrained.’
In the future, the general advice for dealing with a clueless UA agent is just to hang up and call again.