FlyerTalk Forums - View Single Post - Denied Car Class Booked Because of Snow Tires - Where to complain
Old Dec 27, 2018, 3:53 pm
  #44  
Dave Noble
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Join Date: Jan 2002
Posts: 44,716
That still doesn't answer the question of whether it is an upgrade/same level as defined by Hertz

looking at midsize SUV for a dummy booking, it seems that Jetta allows for 5 adults , 2 Large Suitcases and 1 Small Suitcase whilst the SUV allows for 5 adults , 2 Large Suitcases and 2 Small Suitcases and is also more expensive

There doesn't seem to be anything stating it as an upgrade, but the cost and capaicty doesn't suggest to me a downgrade

In the end, the OP can complain to customer relations if he wishes to and see what it says
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