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Thread: Denied Car Class Booked Because of Snow Tires - Where to complain
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Old Dec 27, 2018 | 3:48 pm
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cestmoi123
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Originally Posted by Dave Noble
But what does Hertz claim the category is in relation to the booked class? that is what matters as far as whether hertz acted correctly
As I've noted a number of times in this thread, I haven't seen anything from Hertz that defines how the ranking works across the SUV-sedan divide. Within sedans, it's clear: Economy<Compact<Midsize<Fullsize<Premium<Luxury. Within SUVs it's broadly clear (Midsize<5 Pax Standard<7 Pax Standard<Large<Premium Extra Capacity), but there's some uncertainty (would a 4WD 5 pax be an upgrade or downgrade from a 7 Pax 2WD reservation?).

Comparing between sedans and SUVs, though, is murky, and I haven't seen anything from Hertz defining that. Absent clear disclosure, the reasonable person standard prevails, and it certainly doesn't support the assertion some have made in this thread that any SUV is automatically an upgrade from a sedan.
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