Originally Posted by
cestmoi123
He was given a vehicle in a group that I would argue is lower than what was booked (as a B4, should rank above a B/Compact but below a C/Intermediate, and certainly below an D/Standard), but isn't officially "ranked" vs. what was booked, and was clearly inferior (from the customer's perspective) to what was booked.
But what does Hertz claim the category is in relation to the booked class? that is what matters as far as whether hertz acted correctly