Originally Posted by
cestmoi123
I'll be more precise, then, if you prefer, but the point still holds. "The person had booked a Standard Sedan (class D). Fundamentally, if the location doesn't have what was reserved, then the choice of an alternative should, within reason, err in favor of the customer's preferences."
It is not possible to tell for certain what choices without snow tyres the location gave - the OP only stated that there was nothing better - it reads that he took a Chevrolet Trax, not that that was the only option given