Originally Posted by
milypan
The general rule with UA is never attribute to malice that which can be explained by sheer incompetence.
But may I ask why you didn’t simply cancel online? That should create a paper (electronic) trail automatically.
Thought it better to cancel via live person, as we do with DL. Reading through this thread, seems to also be the preferred route with an abundance of caution, albeit not generating the paperwork.