FlyerTalk Forums - View Single Post - Upgrade bait and switch {refund processed}
Old Dec 27, 2018, 11:35 am
  #8  
wendySFO
 
Join Date: Jan 2006
Location: SFO
Programs: UA MMGold, HH Diamond, Marriott Plat
Posts: 1,263
I flew SFO-LHR earlier this month (mid December). Requested Miles+co-pay to upgrade but miles never deducted and co-pay was in pending state. Credit card charge eventually dropped after the flight as upgrade was not successful.

I thought UA changed the process as all my previous Miles+Co-pay upgrade requests were always miles deducted/credit card charged and refund afterwards if upgrade did not happen.
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