Likewise, several pages of points were posted on my account all with the date of December 24. The total came to 6,025 of the 13,574 points that were missing. Unfortunately, since they are all dated December 24th, I have no way of auditing the points against the Guest Opinions Rewards record. Needless to say I am not pleased that 7,549 points are still missing, but even more displeased that there is no way I can validate the earned date of the 6025 points that were awarded. Can I trust that Hilton will award the balance of 7549 points at some future date? If I submitted a list of charges on an expense account, all dated the day I submitted the record, I don't think I'd be collecting my paycheck very much longer. Very sloppy Hilton. I will continue to not not patronize Hilton and Guest Opinion Rewards until I see the outstanding balance of rewards credited and a more businesslike approach to this process. Prior to October 27, I was able to verify Guest Opinion Rewards points within 48-72 hours, all listed with the correct earned dates. Hopefully, Hilton can return to a proper, businesslike accounting process.

As a postscript, why has there been no official explanation and/or apology for this fiasco? In my instance, it was only survey points, but I have talked to colleagues that are missing stay points as well. This is a very bad story and rumor mill that Hilton needs to address.