Originally Posted by
cestmoi123
In this case, they weren't keeping that vehicle for anyone, or any other booking, they were just trying to extract additional revenue from a customer who simply wanted what they had paid for.
The location was requiring that the person pay for the extra feature if the person wanted the car with the extra feature. The person had not booked a Jetta with Snow tyres
Originally Posted by cestmoi123
Which I would argue it did not. Rankings within sedans, and hence what constitutes an upgrade, are clear (Economy<Compact<Intermediate/Midsize<Standard<Fullsize<Premium<Luxury). Rankings within SUVs are generally clear. Path between the two, and what constitutes an upgrade vs. a downgrade, is definitely not defined.
Again, would you consider a B4 an upgrade from a Luxury (I) reservation?
The pricing of vehicles as indicated shows a similar priced vehicle - it does not seem that it was a downgrade from what was booked. The location was not obliged to provide an upgrade to a vehicle with snow tyres
It may or may not have had a reservation for a car with snow tyres that day, but does seem like a feature that I can understand the location holding back vehicles for those that have booked that particular feature