FlyerTalk Forums - View Single Post - No receipt / Rental hasn't been closed out
Old Dec 26, 2018 | 1:22 pm
  #1  
LReyes66
 
Join Date: Nov 2015
Posts: 142
No receipt / Rental hasn't been closed out

I returned my rental to DEN Sunday night and the Avis agent recorded my miles and gas. I didn't get a receipt on the spot nor did I ask as I usually get the email receipt soon after leaving. Anyways next day, I never got the receipt and noticed that the rental was still showing on my Avis app as current rental.

I called customer service and asked them to provide a receipt. They asked some questions like what time I returned it and if I had put a full tank in. They said my rental wasn't checked in yet but said they would put a note on my profile/rental that it was checked in before the return time so I won't be charged for more then I was quoted for. Ok so I wait and now it's Wednesday and it's still showing up on my Avis app and still haven't received a receipt like the rental is still going on.

​​​​​I haven't called again as I have faith on Avis taking care of this but has anyone encountered this before? I figured I'd give them another day or so before calling them again .
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