Originally Posted by tc69

I would appreciate some help- my claim for compensation for a delay was rejected by Qatar. I was travelling MEL to DOH and onwards from DOH to MAN (a through ticket on the same PNR with Qatar Airways). The MEL to DOH flight was delayed by more than 8 hours. As a consequence, I was moved from my original flight from DOH to MAN to a later flight and as a consequence, I arrived into Manchester much later (more than 8 hours) after my original booked flight.

I wrote to Qatar Airways Customer Care <[email protected]> asking about the compensation due to EU 261 but I just got back a rejection on the basis that the EU regulations do not apply. They wrote- "However, with regard to your claim, please allow us to clarify that EC regulation establishes that the protection accorded to passengers departing from an airport located in a Member State should be extended to those leaving an airport located in a third country for one situated in a Member State, when a community carrier operates the flight. As Qatar Airways is not a community carrier and the delayed flight was departing from an airport situated outside the European Union, we regret to inform you that the EC regulation does not apply on this case and respectfully decline your request for compensation under EC guidelines."

I am perplexed- I thought the regs would apply and compensation due as arrival into MAN was delayed by more than 6 hours. Could someone please advise? Also, I am not sure if sending an email to this customer services account was the best idea, but I could not find where on the website to send in my compensation claim. Under the contact us tab, there is option for "claims". The only close one I can find is "refund", but I don't think that is relevant.

Many thanks in advance.